GPSR EU 2023/988 – Article 19 – electronic address EU RP

The General Product Safety Regulation (GPSR) EU 2023/988 repeals the former “General Product Safety Directive 2001/95/EC”, and lays down essential rules on the safety of consumer products placed or made available on the EU market.

The GPSR does not affect cosmetic products, except for additional information requirements for online sales. Cosmetic products remain primarily regulated by the Cosmetic Products Regulation (CPR).

One of the objectives of the GPSR is to improve traceability and the communication of safety-related consumer information of products sold over the internet in the EU.

Requirement – electronic address of EU Responsible Person

Article 19 of the GPSR requires that all safety-related information that is normally presented to consumers on the product packaging (e.g. ingredients list, warnings and precautions, instructions for safe use, etc.), is also available on the website where the product is sold. The warnings, precautions and instructions for safe use must be provided in the official languages of the EU member state where the consumer is located.

Additionally, GPSR article 19 requires that next to the physical address of the RP also the electronic address of the RP (website or e-mail) is presented on the website where the product is sold.

Meeting this requirement

To meet this requirement please forward this url www.theregcom.com/rp down the supply-chain, and ensure that it is included on all e-commerce platform(s) in addition to the safety-related information where your products are sold online (e.g. your own/distributor web shop, Amazon, Sephora, etc.) and where TRC is the EU RP for the respective products. www.theregcom.com/rp

It is sufficient to communicate all safety-related information and this url through clearly legible uploaded product pictures on the e-commerce platforms. If this is not the case, the information must be included separately/additionally on the web page where the product is sold.

This requirement applies from December 13, 2024.

For existing or future clients of The Regulatory Company, feel free to reach out to your direct contact person or go to www.theregcom.com/contact

For authorities and other organisations, please complete the below contact form to contact The Regulatory Company.

EU Responsible Person (RP) contact form

Your compliance or safety related question for the EU RP

For consumers, please reach out to the webshop/platform owner where you purchased your product for all inquiries related to ordering, payment, delivery, returns, complaints, etc.

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